1 reviews | Active since Jul 2014
App**** for a Contract - Query was never processed
I app**** for a contract.<br> Xolani Mtongana gave me the forms to fill in while he sat at his desk chatting away on his mobile.<br> I was told that no stock is available and that I'd be contacted as soon as they received any.<br> I'm currently still waiting for that call.<br> After a few weeks of trying to call the branch (there is never any answer or call back), I went back to the store, Xolani Mtongana gave me his card and told me to email him in a few days. I did so, and he responded telling me they had not received any stock as yet.<br> I don't see why he couldn't make a call to another branch, surely all Telkom sites could not have been out of stock for that long.<br> A week later, I went in to find out if there was any stock yet (since the add for the Asus contract was still running in their ins tore magazine) only to be told no application had ever been processed.<br> <br> I've emailed both Xolani and his manager but, true to form, I still haven't received any feedback, apology or acknowledgement of the incident.<br> <br> A complete waste of my time and petrol!
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM115558.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM115558.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
