Applications get cancelled when not dealt with

I have been trying to get an LTE SIM / LTE SIM + Device for over a month now.<br> Telkom never has stock of SIM's only which blows my mind.<br> How can you not have stock of just a plain SIM card?<br> <br> Then, I app**** online for a LTE SIM and Device.<br> The application is approved, Telkom deducts the money from my account, and then I have to follow-up weekly as to why the device is still not delivered<br> Quote from Call Centre agent \the approved application was cancelled because no one dealt with the ticket"<br> How on earth do you approve the application"