Application to Migrate to Wireless Uncapped

On Saturday the 26th September I visited the Telkom Cellular Shop at the Irene Village Mall. I was told that my area has a special migration option to uncapped wireless internet, I app**** and got an email to say I was successful and will be contacted. I was contacted on the 29th September by a call centre agent, Balungile Ngcobo, she went through my name and my id and then announced that my account is locked and I should try next month. I protested wanting to know what that meant, no answer, no response, no explanation. I asked to speak to supervisor but was denied that. Thats it. Great offer, great marketing, lots of time waisted to aplly, a obstinate call agent and you should try again next month! Customer services at its best.