Application tick box process instead of delivering a service

<p>I app**** online to Telkom for an ADSL line on the 29th November 2016, Telkom in their wisdom give themselves 21 days to install. I keep getting told that 'we still have X days before we have to install', no one gets back to me on the progress despite my having asked them to. Shame on you Telkom have do you have no desire to deliver a service? Or is it just because you are a monopoly that you believe you can treat clients like this? I have yet to get a real answer as to where exactly in the process this application currently sits, it would be wondeful to speak to someone who can actually answer the questions I have..</p>