Application takes forever

I have app**** for a Telkom Mix on my landline on 25 March 2015. I completed all the relevant documents and Cynthia told me that the application will take 2-3 days. Because we live one and a half hours Cape Town I took her email address and she promised to keep me updated so that we can arrange a trip to complete the transaction. It has been more than a month (almost two months) and I have had no response from her or the manager (Guilio). I have sent numerous emails begging for feedback and get absolutely no response. Because it is a walk in store one cannot call to follow up. <br> <br> I send these emails once a week, I get read receipts from both parties but I do not get any responses from them!<br> <br> Are we not important enough to be helped? If the manager of a store does not bother to answer an email how must the staff be lead to treat customers with the neccessary urgency and timorous feedback to be given.