Application new contract

I app**** for a new contract at telkom 2 weeks ago and was told that it's been credit vetted which only takes 2-3working days but it's been 2 weeks now really pathetic I had a account once with vodacom and had issues with them regarding canceling that affected my credit but its sorted out now.. What I don't understand is why telkom is taking so long to let me know when I'm in real need of a new phone now. The service is terrible as I have been calling numerous times and is told my application has been stuck at credit vetting for two weeks. It's disappointing has I am a pre paid customer as well