Application never processed

I app**** for a new mobile contract online on Telkom mobile. 2 Weeks later I get a call to confirm my application. This was already a shock, because who calls back so long after an application? The person checks for stock of the Sony Xperia M5 and proceeds to process the application. He tells me it's successful and tells me to expect a debit on my account within 48 hours and delivery within 5 to 7 working days. I asked for a reference number, but he said I should use my ID to enquire. I wait and wait. It's a week later and today called in to 10213. The person cannot find my application. Also tells me that there is no stock of that phone and I can no longer order it. I wanted this phone because of the free calls to a Telkom mobile number, because my husband also has a Telkom mobile contract. Also I need a phone that is waterproof and robust, as well as a ph that is dual sim so that I can use minutes on my other sim that I have.I am so disappointed in Telkom Mobile. I have ADSL as well and have been experiencing lots of problems with that over the past few months as well. Telkom what is happening? I really want to stay loyal to your company but this is really bad.