<p>I asked to be contacted by completing the online request - No response, I then completed the online order for uncapped, received a sms stating that the pre-vetting was approved and a contact person would contact me within 48 hours. When I eventually received the call, the person told me my address does not fall in the promo area. Strange but the telkom tower is two houses away from where I live. I said to the person to cancel - thinking that I could find an alternative. Well I could not and went to the Centurion Telkom office and app**** for the 50+50 LTE deal. After going through the motions I was told that due to a IT fault, the order could not be completed. After three days this issue still exist without any indication when it will be sorted out. In desperation I phoned the online Sales, told them the story and did a online application. Everything was done and I received a e-mail with the order number. A day later I tried to check the status of the order, phoned sales and was told the order was rejected but the sales person could not tell me why and told me to go to the telkom store.</p> <p>I am no so fed-up with telkom as it seems impossible to talk to anybody besides the sales reps in the office or online.</p> <p>BAD BAD BAD</p> <p> </p>
Hello albert-pretorius
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello albert-pretorius
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Good day,
Please private message us your id number for further assistance with sales.
Kind regards
William
Telkom Social Media Team
Best regards,
Good day,
Please private message us your id number for further assistance with sales.
Kind regards
William
Telkom Social Media Team
Best regards,
Hi
My id is ***
Hi
My id is ***
Good Day
Hope the message finds you well. This serves as notification that we have checked under your ID and no order has been captured.
Please contact 10213 alternatively re-apply online and provide us with the application code reference so that we can follow up.
Regards
Social Media Team
Best regards,
Good Day
Hope the message finds you well. This serves as notification that we have checked under your ID and no order has been captured.
Please contact 10213 alternatively re-apply online and provide us with the application code reference so that we can follow up.
Regards
Social Media Team
Best regards,
You see, this is the incompetance I am talking about. The dude in the shop gave me this reference when said "Its a IT issue"
IT: **********
Further he gave me his e-mail and promised to follow up - Well that was Wednesday and as expected nothing happened.
You see, this is the incompetance I am talking about. The dude in the shop gave me this reference when said "Its a IT issue"
IT: **********
Further he gave me his e-mail and promised to follow up - Well that was Wednesday and as expected nothing happened.
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