Application horror

I have app**** 3 times in 2 weeks for a new ADSL line with no success, I am getting sms confirmations thanking me for using Telkom as my service provider with order numbers and all. When phoning Telkom for progress on the order I am told that the order has been cancelled, the 1st order just disappeared from the system, the 2nd order was cancelled because the R700 deposit was not paid in time (I had no knowledge of any deposit payable the sales person at Telkom did not mentioned any thing about a deposit), I have app**** for the 3rd time on the 17 November 2015, I phoned on the 18 November 2015 and the new excuse is that there is no port in my area, but the strange thing is when applying for the 3rd time the system did not request a deposit, I have also been allocated with a telephone number on Friday 13 November 2015 for the 2nd order that was placed by Telkom and on the 18 November 2015 I was told that there is no port for my area, I am just wondering what happened to that port between the 13th and 18th of November. <br> <br>