Application for new line

On the 7 November 2015 I made payment of R 377-00 at the Gateway Branch for a new line installation. To date, I have my new line has not be installed. Numerous calls to the branch has proved fruitless. Going into the branch to query, i was advised that they cannot assist me due to the fact that the person that assisted me, was working at their branch from another branch, and hence i will need to email her directly. I have been emailing Zandi and her attitude is terrible. She has promised to have her manager contact me, to date nobody has contacted me. i have not even received a response to my emails been sent out everyday. i have also called 10210 for assistance and i am always getting cut off. I am highly frustrated. The staff of Telkom have no ethics and principals whatsoever.