Application for LTE Contract

I'm probably not the only on that has experienced what I have from Telkom. But my story started the 25/01/2018 when I app**** for the LTE 20GB deal (Ref no RYH ********** 5001).

I was called the same day by a call centre agent and completed the online process where I was told that I was approved and due to the fact I did not take a mobile phone with the contract that the first payment would have been the 24th Feb 2018. I received that an SMS on the 29/01/2018 indicating that the debit order of the amount would be deducted and I needed to ensure that the funds was available. I contacted 10213 to follow up on what has changed. The agent informed me that she was not able to see the progress/status, but could email the original agent to call me back (which she did)

The original agent phoned me and explained that the issue was an mistake on her side and she apologizes. I requested than if the debit order has been deducted (I did not get any notification) and she indicated it must of been deducted as the states is states so.

No on the 6th Feb 2018 I receive a SMS indicated that my debit order was declined due to credited vetting

Serious TELKOM. the name of Telkom has already been branded. ( See the number of BAD reviews)