JC
Jean-Mari Claassens

1 reviews | Active since Nov 2015

30 Nov 2015, 17:07

Application for line rental & ADSL - no follow up

App**** online for home line rental to pursue ADSL on 21 Nov. Received sms Monday morning 23rd saying they will be in contact soon. By Friday 27th I started called to find out when someone is going to contact me. After being cut off about 6 times, referred from pillar to post and at least an houron the phone - nobody that side seem to have any trace of my application. A manager would then have called be back - still waiting!!!! I just tried to call again 4 times and I was cut off again 4 times!!!!<br> <br> This is SO frustrating as you have NO alternative BUT to deal with Telkom for a telephone line! But how do you go about if you CANNOT get hold of them. <br> <br> So it s now 10 days later and I am still stuck where I was on the 21st of Nov. I really feel like using words a whole lot stronger than what I have used up to now....

0
Replies (1)
Telkom
Telkom's reply01 Dec 2015, 01:01
Official
Hello Jean-MariC,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM173106.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media