Application for cellphone contract hanging because of lack of Customer Service and Billing Department at Telkom

I have app**** for cellphone contract at telkom Greenstone on the 31st January 2018,Nobody contacted me about the progress of application.I have been phoning everyday and everytime i phone their Customer Service i am told my landline account is in erreas and when i phone telkom billing deprtment they say my account is up to date.I even went to the Store on the 9th February 2018 to follow up and they promise to call me up to today i havent received call from Telkom,I am the one who is always phoning.There is lack of Customer service from billing department and Customer Service.