Application for Cellphone conract

Good Day, I went to a telkom store at Kolonade Mall on saturday 02 February to apply for contract cellphone,went through the whole application process and was told by word of mouth that i am approved but they dont have stock,therefore i should wait until mid-week. While i waited, i kept on calling Telkom support line on : ********** 388 then they adviced me to go to another Telkom store at Kolonade Retail park which is opposite the Mall because they have stock. On arrival , i was told that the previous contract will be cancelled and i will have to re-apply which i did not have a problem with. On the last stage of application, i was then told the "system" is escalating to credit check which will take a day. I have been waiting keeping in contact via support line,until on friday 09 February when i was told there is no decline/ approval status they will update me. Today , i called the Telkom support line and i am told it is declined due to debt restructuring and I am not under debt review. Please assist