application for a contract takes more than 5 days

I app**** for a Data contract on Saturday 25th April as they stated that it can take up to 72 hours for approval.<br> I did not get any feedback as one cannot get through to the store and they lack in replying on emails.<br> Customer care are not able to assist as they only see that the credit approval is busy attending. After I called them they confirmed that they require documents that was given to Gloria at the store.<br> The store manager Bobo does not even want to look into the progress as the state one should wait. Customer Care management does not resolve the problem. As now they state that I should wait another 24 hours and could be longer due to end of the month the credit department is receiving high volumes of applications. It's now Wednesday 29th and still no feedback.