Application been pending forever

I've app**** for contract in April 14th 2025 (Your Order Telkom FlexOn 2 TopUp Deal REFERENCE ***A ORDERED 14 Apr 2025) and to date nothing was done and no communication as I had to go to store multiple times and when getting there only to fine that they disputing my date of birth nd I have an active contract with telkom as we speak and nothing is done till today, a