Apple tv taking a week to program?

<p>Had my first encounter with Telkom Kolonade Retail Park on 1 July 2016. I went in with my mom for a landline upgrade to ADSL and an Apple Tv with data bundle.</p> <p> </p> <p>We were helped very quickly on that day. We were promised a line update by 5 July and the Apple device by 6th. By 5th the line was upgraded, but by evening we were still waiting for confirmation sms. Had to go into branch and que for an hour jyst to hear that the sms were never logged. Finely received sms morning of 6th at 7am.</p> <p> </p> <p>Called the technical department and were up and running by 9am. By late afternoon we went to branch to collect device. After a 2 hour que we were informed that nothing shows on system. That was corrected. We enquired about our device and were told that the data bundle now needs to be activated on device. We must please come back on 8th once we received a call from our sales lady.</p> <p> </p> <p>By 8th evening we still had no news and went back to branch again. I was very rudely, in public, told to not return till we received a call from our sales lady. The device apparently takes time to program. I asked how much time and was told 7 days and to not come back.</p> <p> </p> <p>It has now been 1 week since we app****. I have 2 stupid questoons. </p> <p>1. Why was i promised the device once ADSL is active?</p> <p>2. Can anyone please explain why this Apple Tv takes 7 days to load data in our current computer age? Are the staff just *********** to do a simple thing on system? Did they sell my device to someone else? If so, why be rude to me as paying customer when I enquire on a promise? </p> <p> </p> <p>I would appreciate some advice from someone please. It is a shame that people don't take pride in their jobs in this beautiful country of ours. </p>