Appealing service

I am so scared of the level of service I am still to receive from Telkom if this is the treatment I get on my my first month of my 24 month contract.This is the second time I'm lodging this complaint no one has called me to date.I am still connecting to WiFi via Xolanis modem therefore my Telkom email are not active yet .I am still waiting fr my Router and telephone how are you guys gonna bill me month end for a service I am not even ****ing using .