Appaulling service

I app**** for a cellphone contract online and it was delivered to me on the 23/07/2018. The sim card was not activated and I tried going to cellphone shops to try and register and activated the sim card. I couldn't because all shops advised I was supposed to receive a registered sim card and will need to contact Telkom to sort it out. I called Telkom on Saturday 28/07/18 after going to every store in town trying to register the sim card and I spoke to Lindiwe who advised she has logged an incident to activate the sim card and I will receive an sms by Sunday because I have had the phone for long without using it. It's Monday and I still have not heard anything from Them. I took my time, energy and airtime to call them again and I spoke to Xoliswa Blayi who advised nothing has been done as yet and when I asked to speak to her manager she put me on hold for almost 10 minutes to come back and tell me that her manager Thembelihle Phungula can't take the call. Can I please get the phone working or Telkom can come and get their phone back and give me back my money.