Appauling,disappointing and frustrating service

I've never been so frustrated with the service in my entire life!! I'm on telkom uncapped fibre, I receive a notification from telkom that I've been throttled at FUP level 2.I checked my data usage and had only used up 151 gb at that time and when I check my profile on the customer portal,it says I'm on LITE uncapped.Obviously I decided to call telkom to rectify the mistake on their side. I called sales,they referred me to technical,technical referred me back to sales,sales referred me back to technical and that continued countless times. This was monday last week ( 30 Sept). They agree that there is a problem but no one seemed to be competent to resolve it.Been calling them everyday since last week and they promise to get back to me but never do!!I ven DMed them on twitter and still no resolution.At some point I was given a ref number (***2) and I followed up on that call since then,was told they working on it until yesterday,I call and I'm told the matter has been closed!!!! Without being resolved!!! they claim they sent me a text bu I obviously didn't receive any.I'm now taking comfort in that my contract is coming to an end soon!!! I've heard people complaining about telkom and I now understand!!!