Appauling Service both Telkom branches in Menlyn

<p> I have been a Telkom customer for almost 2 years now. I went Menlyn Telkom on Monday (27/06/2016) and app**** for their uncapped deal for R799 and and a guy by the name of Brian and he told me he will check if I will be approved and he told me I am approved. I had to go back the next day because i did not have the full documents required. Went back the next day Tuesday (28/06/2016) to give Brian the docs and he told me on the spot that I can go and he will call me the next day. I was unhappy as it costs money to travel to and from Melnlyn, I then took my application from Brian and went to the other Telkom branch and was assisted by Luzatte and on this day she went to check if they have stock and she came back with my devise since i was approved. She then told me that she cannot release the product as they had sim card technical issues and she will call me the next day, I accepted that and went home. She did not call and I went back again on Wednesday (29/06/2016) and was told by a lady working there (did not get the name) that they cannot release any goods as they were busy with stock taking and I must come back around 2pm and she told me this at 11am. i went back at 2:30pm (mind you that i had to wait all those hours in the mall because its costly to go home and come back) and when i got there Luzatte did not even look me in the eye and she ran to the back and one of her colleagues told me she is busy with my application. The same lady came back to me after 30minutes of waiting in their store and told me that my application is now being referred to credit approval and i will be called the next day (30/06/2016). Luzatte did not even have the gutts to come and tell me this herself and sent someone else. Till this day i have not been called back regarding my application (01/07/2016). I called Telkom help line and was advised that credit approval takes up to 48 hours but now it has been over 72 hours and nothing. i called again and spoke to a rude and *********** young woman called Anele at the sales department and she hung up on me while i was speaking and i called again and spoke to a very helpful gentleman by the name of Fikile and told me they are still busy with my application. I called the store a million times and someone picks up the phone and hangs up immediately. Can someone attend to this before I go to the ombudsman and the media about the service that both Telkom stores in Menlyn deliver to existing customers.</p>