Appauling service and ********* practice

<p>I have experienced the worst service ever from Telkom mobile. I missed a payment and depositted the money a few days later. Prior to doing this, I chatted with 2 agents and asked for bank details and an alternative payment method due to me missing a payment. I was provided with the bank details and asked to deposit the amount noted on the invoice. After the payment was made, I received sms's stating non payment and called in to enquire. I spoke to Senzekile who advised that they have received payment and I should ignore the sms. She then says that there is still an outstanding amount that is due to the debit being missed. I was not informed about this and she refers me to the Terms and Conditions and mentioned that it has changed. I mentioned that I will take this to the Ombudsman and she in turn said you are welcome to. She did not bother to explain the internal dispute process. Terrible service received from her. I was not informed that the terms and condtions have changed, nor was I informed of this additional "fee" when I chatted to 2 agents prior to doing the deposit. I asked to speak to a manager, who did not call me to date. I called in again on 10/07/2017 at 16:10 and logged a complaint with Sibukeli Kolondiya who explained the "pass due" fee to me. I refuse to pay this fee on the basis that I was not provided with complete information regarding the extra charges. I was advised that I will receive feedback within 72 working hours from 10/07/2017 and yet I am still waiting (Case: ********** 1) I also had previously missed the debit and payed via direct deposit but was not charged a fee, so when did this change. Please resolve this as a matter of urgency and i suggest that in future, advise the clients of all fees and implications, if a debit were to be missed.</p>