Appauling service

I am so unhappy with the service I am getting from Telkom Mobile. After having wrongfully suspended our lines, a gentleman named Menzi Magubane promised to sort it out. After endless calls and so much inconvenience only 2 out of 5 lines were reconnected. This is a joint contract and I fail to understand how they fix only half the problem and leave the other half just hanging. It has now been 48 hours and all we keep getting from the call center is that the matter is being escalated. As for Menzi Magubane its either he's always in meeting or he's on a call. He is obviously avoiding us. One agent even told us that she cant let us hold because we are blocking her line and she wont reach her target as a result...like can you believe it? Who's doing who a favour here? Who is the customer? This level of service unacceptable and downright pathetic. And this is not even the first time Telkom suspends a line that has already been paid.