appauling service

I went to Telkom to upgrade my cellphone contract and apply for a laptop contract. After waiting in the queue for over 45 mins i finally got to the counter & Don wanted to know what i needed. i told him that i needed to apply for a laptop contract. he told me that he cant help me as they did not have laptops, i then told him that i didnt mind waiting while they order one for me. he then procceded by saying proccessing an application would be pointless becuase i'll never get the laptop, he has customers that app**** for devices that they didnt have in store and still have not received them, he then told me to go to Boksburg. i asked him if he was going to proccess the application or not and he said NO and stormed out left me standing there without telling me where he was going. i asked to speak to a manager who was on lunch and had to wait for over 30 minutes by that i was over an hour late because i was on lunch break. the manager then took my documents and said they were going to call me, didnt give an indication as to when to expect the call. my application was not processed and i didnt get a chance to upgrade which i dont think i ever will. HORRIBLE HORRIBLE SERVICE.