appauling service

We are a construction company based in phuthaditjhaba Free State and we have been without Internet and a fax line for 3 weeks now and all the technicians Telkom send cannot fix the problem. Yet at the end of the month they will be expecting payment for their lack of service. Even the call centre can't assist at this point. We are running a business here and it's completely unacceptable that we are without Internet or fax for 3 weeks. This is a total mass and it is negatively affecting our business