Appauling service!

Telkom mobile is most appauling business to date! I am typing in complete disbelieve in this day and age we as consumers are still subjected to such belatent disregard of service. It took me exactly 54:58 when I requested to speak to the agent Siphesihle's superior. It gets better, after held for an hour or more the call is dropped and so I call back held of for 1hr30min for the manager who I was told was not available and call dropped again. Third time spoke to a lady by the name Anastasia Petersen who tells me that no suervisor or manager is available so I tell her I will wait and the call is dropped again. Forth time I call back I am told that an email will be sent for the manager to call me back. Entire day....and I still can't get hold of ONE call centre manager or supervisor and these guys exspect me to continue to pay my subscription for service I am need to go on my knees for???? ***** them I want all my call recordings pulled it's time someone is held accountable for poor srvice!!!