appauling service

i have never experienced such grief from a service provider, their billing is off and when I call customer service they are unhelpful and cannot explain the statements themselves I keep getting calls from their new debt department of non payment whereas I have made a payment, I reported my phone ****** and submitted an affidavit to the Festival Mall branch and to date my phone was not black listed when I asked if they can track the phone im told in a rude manner to call Samsung! my other phone is in repairs and I am told that I need to make payment for repairs whereas my phone is still under warranty! they even had the nerve to black list me!<br> <br> I need Telkom to update their system or I will definitely sue them for deformation because I cannot be calling Telkom mobile every other month about the pathetic billing and service , I will definitely DISCOURAGE people to be part and parcel of this money making **** of a mobile network provider