Appauling Service

I am a new Telkom customer, unfortunately I am so disappointed I can not even explain. After 2 weeks my line has now eventually been installed. Unfortunately my ADSL nor my Wi-Fi isn't working. The phone works was told to phone 10210. Telling my my account has been suspended. Now please explain to me how you suspend an account that is new???? Am I paying almost R600.00 a month now for free to Telkom and have no ADSL or Wi-Fi? If that is the case please come and remove your ******* from my home.<br> <br> I want my line active by now later this afternoon and my adsl and Wi-Fi working!