Appauling Cancellation process

<p>Good day</p> <p><br />We have been trying since April to sort this out.</p> <p>We have cancelled our contract due to emigration.</p> <p> </p> <p>By end of May after too many emails, calls ans frustration we eventually got our settlement amount and paid it up.</p> <p><br />In June my husband received an email from Telkom that we are in CREDIT WITH +R3500 AND THAT IT WOULD BE REFUNDED???</p> <p><br />Now we have just received an Statement that there is an invoice on 1 AUG for R3500</p> <p> </p> <p>So the balance is now R0. But no refund for us.</p> <p><br />Acc - ********** 03</p> <p><br />How the hell can there be an invoice if we have cancelled this in May???</p> <p> </p> <p>And what happened to the refund that was promised?</p> <p><br /><br /></p>