appauling attitude

Called telkom cancellation/retentions department today, held on for an hour and spoke to a very rude and abrasive woman. I was calling to query a previous cancellation which was not cancelled, and only got rudeness, attitude and the called dropped. I then called back asking to speak to a supervisor, thuli ngwenya told me that the supervisors are all gone and then put me on hold for no reason. I tried the third time and this time i spoke to ntabi who told me that she will get her supervisor and the line went dead. What pathetic service! I am really appauled at the attitude of the staff in retention who act as if they are doing you a favour by taking your call.