Appauled Customer Services

Telkom Customer Sales and other departments has given me the run around for 2 weeks now and still nothing resolveld.Theg.y keep telling u tur around time of 24 to 48 hours and its now 2 weeks and i am still without Fibre line.The lady who did my order in sales left it unattended which made a mess of my application.When u call customer sales they put u through to billing,when you call billing they say sales,then put throught to technical and finally they say back office issues,this is how i have been juggped for 2 weeks now.This is appauling how customers are tdeayed and i am a loyal customer for over 10 years nw.finally i have been to 2 different stores taking off from work anrd they have sent emails to relevant people and still nobody gives feedback.Now the story is that back office is out of stock for routers and further delay,so if i dont get a router my order is still open and i dont have an active line. I am really appauled at the service and the unprofessional manner in whic customer services has handled my case especially the agent by the name of Nocebo who never had the courtesy to even send not 1 update.Team leaders are sent email as per my request,but none of them ever calls and when you call to speak to a team leader they are always unavailable.I am with digust on this matter and dont understand how people of such manner are employed when whe are cut off so offen. The amount of calls that i have been making daily till date is shocking. All i am told now us no stock yet the branches have stock and special case assistance can he made if theg really wanted to.I hope this message reaches the public and i am waiting to see if i get relevant help regarding my case especially since its been the fault of the agent that im still waiting.The other issue is the cost thats incured in buying Data this day in age is not even funny.Trusting This message reaches out to the relevant people.