1 reviews | Active since Apr 2014
Apparently when Telkom cannot fix your problem, they change it to suit them......
<p>Our battle with Telkom has been quite extensive. Our internet is with another service provider, however, via a Telkom line. We test our line continuesly, and of late noticed that our connection was not as fast as it used to be. My husband requested for a 10meg line with installation. A Telkom representative came and informed us that the 10meg line was never installed, it had been running on a 4 meg line. Our house is situated closer to another exchange which they blatanly refuse to change us to, in order to have better speed and connection. Whilst our internet provider has been very helpful in trying to assist us, Telkom has been absolutley useless.</p> <p>And in their attempt to resolve the issue, has closed the request, and decided all by themselves that we will be fine on a 4 meg line and closed the request. without so much as a phonecall or notification to enquire if it will be in order. Yet, we must pay every month...? </p> <p> </p> <p>this has been a continues struggle for more than a month, 25 November 2016 in fact...with no assistance, and no feedback from Telkom....</p>
Email with info sent as requested. not so much as phone call to try and resolve anything. Your service is absolutely attrocious. You have no clue what proper customer care entails.. and clearly you dont care either.
I have again sent another follow up email. and now we wait. Hopefully my problem will be resolved some time this year...
Email with info sent as requested. not so much as phone call to try and resolve anything. Your service is absolutely attrocious. You have no clue what proper customer care entails.. and clearly you dont care either.
I have again sent another follow up email. and now we wait. Hopefully my problem will be resolved some time this year...
It has been another 2 days. and what looked like a promising ending from an
Ops Specialist: Social Media, it is evident that we shall continue with this ongoing battle in trying to resolve our issue.
You seem to avoid getting into contact with our internet provider directly, which my husband has also requested for. You undoubtedly have no indication of how to correct the problem that we are experiencing. Even on a 4meg line that we supposedly have, it doesn’t even go up to 2meg… ever.
What we are actually paying you for, I don’t know. The fact that we, as a customer, is pleading with you to assist us so we can all move on is an embarrassment. You should take the time to go and research customer service. You brag so blatantly over your line speed on your website… “safety over speed”….Split for speed….” Pick a speed, any speed”
Yeah… right……
It has been another 2 days. and what looked like a promising ending from an
Ops Specialist: Social Media, it is evident that we shall continue with this ongoing battle in trying to resolve our issue.
You seem to avoid getting into contact with our internet provider directly, which my husband has also requested for. You undoubtedly have no indication of how to correct the problem that we are experiencing. Even on a 4meg line that we supposedly have, it doesn’t even go up to 2meg… ever.
What we are actually paying you for, I don’t know. The fact that we, as a customer, is pleading with you to assist us so we can all move on is an embarrassment. You should take the time to go and research customer service. You brag so blatantly over your line speed on your website… “safety over speed”….Split for speed….” Pick a speed, any speed”
Yeah… right……
Dear Noleen,
all i see is the fact that you can do nothing, and choose to do nothing. We requested then to be changed to another exchange that is closer to our house instead, and would in fact be content with a 4mg line if it can stay stable at least.
Honestly, we prefer to not deal with you, please refer our complaint to Celiwe - we at least got some form of a better response.
I trust you undertand.
thank you
Dear Noleen,
all i see is the fact that you can do nothing, and choose to do nothing. We requested then to be changed to another exchange that is closer to our house instead, and would in fact be content with a 4mg line if it can stay stable at least.
Honestly, we prefer to not deal with you, please refer our complaint to Celiwe - we at least got some form of a better response.
I trust you undertand.
thank you