Apparently, Telkom doesn't need the money.

We've submitted an order for an upgrade to our Business uncapped line, from 4mb to 10 mb, however nothing has happened since November! Our ADSL linespeed has been updated accordingly but the internet bundle is still a 4mb and absolutely no-one seems to be able to help me. The Helpline is beyond useless, I've spent hours trying to get through on multiple occasions and when I do get through I'm given fault numbers which don't even work! My last phone call resulted in me been transferred to three separate depts, of which none were able to tell me anything other than \I don't know". I've also tried in vain to log a fault/complaint online but once again"