Apparently my problem was resolved 3 months ago...

We started off with LTE internet on prepaid. Our connection speediest would vary from 50 to 68Mbps. After switching to contract it dropped to 40Mbps. Same tower, same signal strength same address. Then October of 2015 it dropped to between 12 and 18Mbps. We had a technician here and it went up to 20Mbps again. December of 2015 it dropped to 12 Mbps again. When reporting the fault it was said that the slow speed is due to the school holidays. Another fault was logged on January 13, 2016. And we were promised that a technician would attend to the fault within 72 working hours. Today is the 21 of January and when we phoned Telkom Mobile Business department it was said that the job has been closed on the system and that the reason was that the fault was resolved 3 months ago. Job number 173 73 590 . We don't have an uncapped account and are paying a lot of money for our data. We are being throttled. We don't do torrents or any of the kind of downloads. Beside poor service and an apparent time machine that Telkom possesses they ignore us. I truly believe that our speed is being throttled.We have exellent signal strength so that can't be the problem. Telkom please prove us wrong!!!