Apparently downgrading now has penalties. (I am not cancelling) untrained staff.

Well done Telkom.

Your staff is not trained properly and therefore you just lost a customer. This is my first time in many years with Telkom where i am not allowed to downgrade my package. The call centre agent says because i am on a 24 month contract there is a downgrade penalty. WRONG! Telkom decided to upgraded my account. And i always had the option to downgrade without penalties or any hassles.