APPALLLING CUSTOMER SERVICE FROM 8TA/TELKOM!!!!

Do not use Telkom/8ta! They are the worst when it comes to customer service! I made the worst mistake of my life by changing MTN that Ive have used for 8years to telkom in 2016. I ported my 083... to telkom and they gave other 2 sim cards

My contract finally ended with telkom in Februarie 2018. I asked them to cancel in februarie they told me to go to a telkom store. I thought ok??? suprize suprize.... I went to telkom store in march they advised me cancellation was done. On tuesday the 15 /05/2018 my 083 number looses network around 11am and the other 2 8ta sim cards work perfectly. I contact the contact centre spoke with 3 agents that were unable to help mke! So i make my way to a telkom store they kept me for 2 hours issue still not resolved on 16/05/2018, 48 hours i do not have a phone, no calls, no text, no internet, i was told to go home, the matter has been escalated to IT and will receive a call during the day to let me know once matter is resolved. No call received after COB. I contact the call centre again hoping someone there was trained on the system and would be able to assist. I was advised by an agent that they received correspondence from the store to cancel contact to prepaid. The agent then asked if i requested a cancelation of the network. i advised her i cancelled the contrct not the network. Then she provoided me with ff details

A retentions consultant " Simphiwe Nkithe" cancelled the network on my 083 n left the other 2 telkom no#s that i do not know/use on prepaid Case number- ********** 9. This is the sh.....st thing that i have ever come across. Retentions is supposed to RETAIN CUSTOMERS NOT THIS SH..T.

ITS BEEN 3 BUSINESS DAYS WITHOUT A PHONE. I WANT MY NUMBER BAC****!!!!!!!!!!!!!!!!!!