Appalling treatment to existing customers

So I read an article about availability of Huawei P40 Lite at Telkom stores and on 08 May 2020 I went to Centurion Mall to enquire about it. To my surprise two Telkom stores said they don't have it. I checked on Telkom's website and the phone was there! So I placed an order online and they said it will be processed within 48 hours. Today (11 May 2020) I received a call from Telkom call agent and told her about my application. She asked for my ID number to check whether I qualify and indeed I did. Then she told me someone tried to do an online application with my details and I've been blocked! I told her no one else did an application beside myself. Also I have a data contract with Telkom, why can't they verify me over the phone? This is the second data contract I have with Telkom and in both applications I never had to go to any store to apply, the applications were made over the phone by Mondo. Why all of sudden to I have to go to the store??? I told her I won't go to any store, I want the phone and I don't want to go to any store, especially not under this lockdown conditions. I felt like Telkom is treating me like a ********. If I'm an existing customer it should be easy to apply for another contract. I'm giving Telkom 48 hours to come back to me otherwise I'm taking my business elsewhere.