Appalling Telkom Service Regarding Contract Cancellation

Canceling a Telkom contract has become nightmarish.

1. Initially I went in-store to do the cancellation, but was told they don't do cancellations, and that I should cancel on the Telkom website.

2. Upon visiting the website, the cancellation of servicing option under "account management" was not available.

3. Once again, I visited the store, and they also couldn't assist wrt the online cancellation;

4. Upon failure to assist, they advised me to call 180. Calling 180 has proven beyond useless, as they also advise that I cannot perform a telephonic cancellation.

5. Guess what, after holding for more than 10mins [Suffice to mention,that i held for more than an hour yesternigh], an ill-mannered consultant, named Nonkululeko, refered me back to store for assistance. Which is pointless, as it will be the same as going back to my 1st attempt.

6. Telkom's Client service is beyond dissapointing.

7. Can someone with knowledge, assist me in canceling this contract??