Appalling telkom service

Me and brother's fiance was in at the telkom baywest branch to do a change of ownership for her name to my name and the guy that helped me said that there was a problem in doing the change of ownership because of a outstanding order. He took all my documents and said that it should be sorted out within 21 working days. She has immigrated to New Zealand which we informed him at the time, and now when we went in to cancel our subscription with telkom, the lady that helped us nandipha said that the change of ownership was never done and she couldn't find the my documents that I gave to the guy that helped us. The service is really appalling of telkom and I would never recommend them to anyone. I have a telkom sim which I'm fine with, but nevertheless the service is unacceptable.

Looking forward to a response

Regards

Keith ***