Appalling Telkom service

Our 2 Smartplan100 contracts came to and end in Oct. We tried to renew on the same plan but were told that the 5Gb data on this plan had fallen away and there was nothing available that could give us the same. We were told to wait for the specials. Since November we have been trying to get these contracts converted to upgrades. Mall of the South service was shocking - after spending over 90 minutes on a Sunday in the branch deciding on upgrades, we were told we were being credit vetted - ridiculous! They promised to follow up on Monday. 3 days later, with no feedback despite a number of calls by myself, I cancelled the ordersl, and I'll never put my foot in their branch again.<br> Since then, we have been battling to get these contracts converted to PAYG. Eventually Bianca Delo called and promised us that all the data and minutes left over on both contracts were intact and we agreed to a monthly data contract. We were told to go into a branch and sort out one of the sims. Telkom The Glen advised that the information given by Bianca was incorrect and we could get a replacement sim. Mails to Bianca after this have remained unanswered, obviously ducking the responsibility. Telkom Sucks!