Appalling Telkom Mobile service

I hate and regret porting to this Network and worst of all getting three other cellphones and contracts from them for my siblings and daughter ? last month my debit didn’t go through I was not aware until they sent sms I contacted them and asked them to send me the statement and their statement clearly stated payment recieved so I ignored the text than my lines got suspended and I again contacted them and was told their statement is incorrect and that the could’ve been an error, fine I than asked where I can make payment I was told pick n pay by one of their consultants, than I went to pick n pay with their statement and the reference wouldn’t go through I than called and the next consultant told the first consultant was wrong and that I should go to spar which I did the next day, I got to Spar and still the reference wouldn’t go through I assumed the lady at that spar was crazy and went to a different spar and same thing happened I contacted Telkom again and they sent me a reference number which I now used at a third Spar and that too didn’t work, mind you days are passing by and I’m all over the place trying to make payment that telkom missed I called telkom again while at Spar number 3 that no apparently Telkom payments cannot be made at Spar, the cashier at Spar found this very interesting cause she had just taken a telkom payment and that consultant went on to tell me that I have to go to ABSA after all of this I was frustrated and call again to ask if they could reactivate a debit order because I just had too many inconsistencies to my surprise the lady told me that cannot be done ?so I decided I’ll wait for month end for Telkom to double debit, they did but now unsuspending my lines is an issue between yesterday and today I’ve probably spoken to five different consultants who are all telling me a different story that it’ll take 5hours, 24 hours and/ 7-10 working days before my lines get unsuspended...I don’t even know how to feel cause I’m beyond angry cause no one is telling the truth all of them say that they are giving the matter to their team leader to be escalated I’m beyond shocked at the lack of knowledge and service of Telkom mobile I now understand why it’s cheap because of such mediocrity, literally in 2018 with the available technology how difficult is it to make a clients life easier I’m so disappointed I’m considering porting everything back to Vodacom yes I may not get the same package but I’m I will get peace, it absolutely doesn’t make sense that I wait an entire two weeks for my lines to be unsuspended when I’ve been trying to pay telkom the entire month last and even when they got their payment I’m being treated like I refused to pay for months!!