Appalling, shabbling service

If I would give-0 they deserve that rating, shabbling service, social media agents disconnecting chats, lying each time when asking about your query, I have on going query with them, firstly the network which they provided me was appalling bare in mind I was paying them R539 monthly, I have numerous complaints regarding their network I was told that my area is under capacity they have a plan I have two options to wait for 3-6 months for new towers to be installed or cancel the contract exit fee will be waived I also need to bring in the device or keep it and pay R1620 to keep it, I have brought the device to Telkom store on the 6 August 2025, been going back and forth with Telkom, this is the response am receiving from tjemPlease be advised that the case reads as follows:

-Cannot waive termination penalty, the device is not booked on vision, confirming it has been returned in stock. -The customer has to return the device back to the store where they bought the contract. The store will decide if they will take back the device for the customer is liable to pay the device fee charge and keep the device. -Should the store take back the device for credit to be arranged, the store will have to compile a credit memo that confirms the device has been returned back to stock with a screenshot of vision.

The store has to advise further regarding the credits. Unfortunately, the billing team will not credit any device fee charges unless the store creates a memo.

Telkom am not paying anything!!