Appalling Serviced and Communications for A Telecommunications Company

Seriously i order a fibre line 20mbps with free lit device ,installation,get told its processed and and then 3 weeks after that i get a call,saying from your agent its arranged,sorted and inprocess with techs they will phone and call me to arrange the day for installation,then i phone 3 weeks after that to enquire *** is going on i get told oh sorry the agent cancelled without my permission,i then reorder the deal without the lit device which i think is a joke and ****ing pathetic from your side phone again to day get told its cancelled again, heres the bigger joke they claim recently there was theft in the area and it wasn't the lines where just dead (turned OFF) according to the one person we asked in passing, i tried to then call the agency 6 times now and get hang up on when i'm polite ***,and they put you on hold and leave you indefinitely ,then while im asking on the live online chat they keep disconnecting me as i said please what while posting each sentence *** and that was 10x ,**** you and your ****ty service and inability to honor agreements and treat your customer for what they are worth , how can you cancel a deal when i have not knowingly consented to it or agree to cancel since i wanted that deal, that your customer base makes you, I work in a sole environment where customer is king even if the customers staff abuse us ,talk down or damage the equipment we maintain ,I thought with all the shuffles in telkom (who are all about Delivery ,service and preforming Beyond the line of required work) that this would stop all idiocy with call centers,field techs would stop and focus on customers,if i had to treat me clients like you i wouldn't have any, i love my clients not because of the money they get me at the end of the month but because they give me the ability to do my job which i have a passion for i love fixing their equipment improving their way of life,making them able to do their jobs,giving them a smile through my service ,and always making sure my SLA is above 90% i challenge you to meet that a 90% SLA when you cant even obtain 30% base of customers satisfaction