Appalling service Telkom Vaal Mall Vanderbiltjpark

Can Somebody Help me as I'm not getting help from telkom. Their Service is Appalling. I very Had data deal with them since 2017. Recently I went in at a Branch Vaal Mall on The 29th of December 2021 to be exact to get an upgrade. The service agent told me my account is behind by Month therefore I need to pay at a Pick n Pay to get it updated so as to be able to upgrade. I DID THAT. Then I came back on the 31st of December I went in Again to sort out the upgrade. The service agent Told me that The I should expect to be debited R199 at the end of January 2022. I was cool with that. She struggled to get over to billings department in order to load the debit Order settings. Then on the 15 January 2022 a debit of R552 went off on My Account . That Is not what we agreed upon in store. Then when I went back to ask What thenproblem was. ANOTHER service agent Idiot told me Another load of nonsense. Telkom Vaal Mall has Service agents Who either don't know that they are doing Or they just tell you stuff to get rid of you. I have been going there Then then the last time I went there I was told Billings department will call .me The haven't and that's a Week ago. I WENT TO THAT BRANCH Again Requesting to see a Manger and a Service Agent at the door would not Allow me. NOW on the 15 February 2022 Another Debit order 650 has gone off AGAIN. This is really frustrating to say the least. This is very Bad service. How do they Just run rampant on a person's Account and can never give plausible Explanation to the customer.Pl3ase help me get this Complaint to the relevant person who can Help me