APPALLING service, really!

I received my invoice for September (due end October) at the beginning of October. I found myself on holiday at the time, and could only contact Telkom when I got back in SA.

I got charged an unknown amount on my invoice of R1677.50. I logged this case on the 11/10/2017 and was promised it will be sorted withing 9 business working days.

Currently, I have waited patiently for 14 working days and I am tired of your staff apologising for the delay and not doing anything about it. They spend more time apologising for the delay than actually spending time on the case!

The lady I spoke to this morning said the case has not been resolved and not been closed, but they will go ahead with the debit order tomorrow 31/10/2017.

HOW?! How can you just go ahead with a debit order that you can't even explain yourself??? That's theft!

Really, Telkom! I much time must I still waste on this and your bad service? I have been with Telkom for 4 years, I have referred all of my friends to Telkom, I recently upgraded my and my mother's contract for another 24 months! Why?!

Give me one reason to stay with you?

I dare you to take that amount off my account tomorrow and I WILL cancel 3 mobile contracts, 1 laptop contract and 1 wifi contract.