appalling service pathetic pathetic
<p>8Ta decided to switch off my phone once again after i paid 8 days before payment date.</p> <p> </p> <p>I called their call centre last week to query my account which is due end January as my bill did not look right. It was to little compare to other months. I received a case number and up until today no feedback after their turnaround time is 72hrs. My call was logged on the 12th January. Today i phoned and spoke to Lebo and i asked for a supervisor. She kept me on the line for 22min then put me through to Busisiwe. Both of them dont no a heck what they talking about. This is my bussiness phone and ive been a good customer.</p> <p> </p> <p>My phone i want switched on no later than today.</p> <p> </p> <p>After this contract i finished i wont be upgradind. U will be loosing one of your good customers.</p> <p>I would never recommend this service provider.</p> <p> </p> <p>Case nr ********** 5</p> <p>Contact nr ********** 684</p>
Oh wow from the 28 Dec 2016 up untill know im struggling with use.
Then i get a copy and paste response just with a different reference number. APPALLING.
I CANNOT NOT WAIT FOR THIS CONTRACT TO FINISH. MY QUERY HAS BEEN ESCALATED FRON THE 12 JANUARY 2017 AND UP UNTIL TODAY NO CALL, feedback or explanation.
Oh wow from the 28 Dec 2016 up untill know im struggling with use.
Then i get a copy and paste response just with a different reference number. APPALLING.
I CANNOT NOT WAIT FOR THIS CONTRACT TO FINISH. MY QUERY HAS BEEN ESCALATED FRON THE 12 JANUARY 2017 AND UP UNTIL TODAY NO CALL, feedback or explanation.
What happend to my case i logged re the R132 that i was billed because of wrong informatio. Given from the lady who assisted me on the 27th December. Go check on my number...
What happend to my case i logged re the R132 that i was billed because of wrong informatio. Given from the lady who assisted me on the 27th December. Go check on my number...
