1 reviews | Active since Aug 2016

05 Dec 2016, 07:31

appalling service pathetic

<p>On the 18 November 2016 my phone was Disconnected and blocked because I paid R168 short on my account. </p> <p> </p> <p>My debit order with telkom is on the 30th of each month and Telkom decided to debit my account on the 25 November which i dont mind but tell me Why today is my phone still blocked. Why should i call everyday . How can a debit order only reflect in 7-14 bussiness day.</p> <p> </p> <p>Im so fed up struggling to get my phone switched back on. Ive spoke to 8 different consultants and received 20 different stories. Appalling appaling service pathetic.</p> <p> </p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply05 Dec 2016, 11:12
Official

Hi danielle-herbert-rose

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply05 Dec 2016, 11:12
Official

Hi danielle-herbert-rose

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team

Best regards,