Appalling Service 'no service' at Telkom!

I have Telkom Fibre and for the past couple of weeks, we have not been able to get proper internet or wi-fi. Telkom fibre comes to my office and then we 'boost' it down to my wife's office on the other side of the house. I eventually managed to get hold of someone at Telkom who suggested that we take the booster to Telkom at the Blue Route who can have it tested. Blue Route could not help us and told us we had to go to Claremont. We went to Claremont and the guy at Cavendish said that it seemed ok, but where was the 'thingy' that should be inserted in the head of the booster. We have never had a 'thingy' in the head of the booster. I have spent hours on this trying to sort this issue out and Telkom is just simply not assisting. Please can Telkom call me on *** to sort this out asap? We can't work like this.