Appalling Service it's tarmenting

<p>I am so ****ed to the highest level of ****tivity, I placed an order online for iPhone 7 plus Rose Gold on the 10th of February, my application was approved and they debited. I phone endlessly to check up on my status (it gets worse cause you hold forever) there's no communication what so ever. I spoke to a sales agent on Friday(24/02/2017) and I was told that they don't have the phone color I want in stock (its going to take up to 2 full weeks for them to have it in stock) yet when I app**** it was available. What is upsetting is that there is no communication. They SMSed me a ref# ( ********** 921) to track my order via CourierIt after 24 hours. The time has elapsed and still when I track there's no information. This is riduculous, I have to settle for another phone color that I don't really like because I don't want to wait who knows for long until the phone is delivered (policies state that they deliver within 5 working days but its all lie)</p>