Appalling service from the entire Telkom staff

Last year September we went to go settle our Telkom account at Gateway and Siya, the consultant that helped us advised that nothing is showing on their end.

First mistake was not asking for a statement. My husband was notified that his account has been handed over. We went to the Richards Bay store to request a statement.

I would rather slit my wrist then deal with a call centre agent from Telkom.

The indian lady that assisted us was even more appalling.

She refused to make eye and blatenty told us that there is nothing she can do and we should call the call centre and moved on with her life. Appalling behaviour by your service consultants.

Defeated as I am I called the call centre only to hold on or over 15 minutes.

Here I am again calling the godforsaken call centre to request for a statement and Thandanane Mthethwa is busy telling me that they cannot help me cause the account belongs to my husband. Can someone just ****** send us a statement advising us whether we owe TELKOM or Not!!! My husband wants nothing to do with Telkom and requested that I handle this matter!!! I got into an argument withThandanane Mthethwaa cause I refuse for my husband to call and give me auth and then for me to call them back. The consultant needs to call my husband while i am on the line. He finally realised that he will not get anywhere with me and went to search for his manager.

Typicall Telkom style, the manager is never available and I will get a call back.

I am expecting a call from Lerato Boleo to explain to me why they can't call my husband and request for auth whilst i hold on the line? Why must we continue going backwards and forwards just for a simple statement?

Why are they even calling me back? We have to wait over 15 minutes just to get ahold of someone to assist.

I must now spend an hour just trying to get assistance?

I just want a statement to be emailed to my husband! A break down on how much we owe? and why we all of a sudden owe them when they told us we dont owe them.

I would rather buy a phone cash then ever take up a contract again!!!

I have learnt my lesson hence i use AXXESS for internet connection!!! less emotional pain involved.